not just another patient engagement solution

b-online is not another app patients download to manage their health virtually, on their own. It’s also not just a software solution that allows healthcare professionals to track patient behaviors related to their treatment protocol.

b-online uses a smartphone's built-in functionality so patients can self-manage their medication and condition and connect with their pharmacist when digital engagement and interventions are insufficient.

Highly Customizable Chat Bot
Exclusive Benefits

Highly Customizable

b-online is a cloud-based service that enables patients to stay connected with providers across their own personal care journey, however it bests suits their individual needs and preferences. b-online differs from other in-market solutions by offering:

  • Frictionless one-click onboarding from the point of prescription / first fill of medication
  • The flexibility for patients to choose…

Notifications and instructional/educational content, including email, SMS and WhatsApp. no app to download.

Options include text, video, interactive chat and custom avatars.

One person struggles to get started, another stumbles along the way and needs a motivational boost. When digital engagements are not sufficient, a professional is only a tap away.
b-online

For Clinical Pharmacy

Hospital pharmacies have an advantage when it comes to addressing patient healthcare needs. After all, they’re often located at the point of care, within the same walls as the office or clinic where the medication is first ordered. Hospital pharmacies also typically use the same EHR system as the prescribing physician, making it easier for providers, pharmacists and patients to stay in sync.

Furthermore, specialty drugs continue to show an increase in prescription volume and share. This translates to a greater admin burden and responsibility for you to educate patients, give them tools to manage more nuanced medication regimens, secure payer reimbursement, share resources to mitigate cost, and help them navigate a more complex safety profile. Hence, care coordination is more important than ever!

For Clinical Pharmacy
b-online

Bridge between

Patient, Pharmacist and Provider

Improve medication first fills and starts
Improve medication first fills and starts

Ensuring patients are informed about PSPs via automated digital distribution

Tracking, confirming and informing patients on prior auth / approval status

Arranging medication schedule(s) and reminders automatically

Improve medication first fills and starts
Increase patient safety

Reinforcing black box labeling and potential side effects

Reporting AE through automated digital process

Robust education of medication regimeny

Med rec to reduce the occurrence and impact of harmful interactions

Built on Salesforce Health Cloud with FHIR and API connectivity to quickly integrate with EMR and pharmacy software.

340b
Grow specialty and 340b market share

Increasing refills and time on therapy through medication scheduling, reminders and ongoing personalized support

With low effort, tools at their fingertips, a pharmacist on standby, and available home delivery, patients won’t switch scripts to a retail or mail order pharmacy.

$100Bn
The 340B program will
reach $100Bn in 2024.
40%
40% of specialty drugs are dispensed
by hospitals and their covered entities.
80%
In 2023 specialty drugs accounted for
80% of drugs approved by the FDA.
b-online

List of Capabilities

Alerts 01
Alerts
HCP – patient onboarding, meeting request, AE reported, communication sent to patient, etc.
Patient – signed consent needed, medication reminder, treatment info, survey request, etc.
Content / Education 02
Content / Education
In house library supplemented by partner and client materials
Text/email, pdf, videos, interactive HTML
AI 03
AI
Patient can have an open discussion about the product/ treatment with a virtual nurse (Avatar)
Avatar can guide patient through a specific task, using direct interaction and multimedia aids
Automation 04
Automation

Onboarding

Scheduling

AE process and information requests

Personalization 05
Personalization

Treatment start date

Adjustment to specific treatment/protocol

Communication preferences - SMS, WhatsApp, email, voice with link to cloud-based back end.

Integrations 06
Integrations

FHIR

Salesforce

PBX

API support

Misc. features 07
Misc. features

“Journey builder”

Multiple user roles

Gamification – ad hoc per spec

SSO

Digital Signature

Client tools & services 08
Client tools & services

Dashboard with key engagement metrics

Select tools to manage/adapt program elements

Dedicated account management and support

Security / Privacy 09
Security / Privacy

HIPAA compliance

HITRUST via Salesforce

b-online

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